| What
would you like to do? |
| Would you like a Free Tour of Americollect's
Weblink? |
| Would you like a Username and Password
to View Your Accounts? |
| How do I Begin? |
| How do I Search for Accounts? |
| How Do I Report a Direct Payment to
my Office? |
| How do I Send a Message to Americollect using
the Weblink? |
| How do I Check Recent Payments on a
Particular Account? |
| How do I View an Image of the Front and
Back of a Returned Check? |
| How do I List a New Accounts via the Weblink? |
| How do I View, Print, or Download into Excel
Reports? |
| Do you Understand Americollect's Weblink Privacy
Statement? |
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| Free
Tours of Americollect's WebLink |
Free
tours of our weblink are available
to anyone. These tours can either
be self-guided or guided by one
our sales or customer service team
members. For self-guided tours use
the following for username and password
on the right hand side of the screen
under Client Login:
Username: Reg
Password: 1566
For guided tours contact our sales
or customer service team at 1-800-838-0100
and ask for Shawn, Bonnie, or a
customer service team member. Please
tell them that it is in regards
to a guided tour of our weblink.
DISCLAIMER
- The WebLink tours consist of fictional
names and information.
|
| |
| How
to Receive Username and Password |
To
receive a username and password,
you will need to complete the following
steps.
- If necessary, ask for permission
from your supervisor and have
your supervisor email Americollect
the permission.
- Email or call a customer service
team member at 1-800-838-0100
or sales@americollect.com
with the following: Company Name,
Name, and client number (if known).
Please comment that it is in regards
to request for client weblink
username and password.
- Sign our Privacy Statement regarding
our Weblink
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| ^Top |
| Logging
on and getting started |
On
the right hand side below the picture,
our address and contact information
you will see “Client
Login”. This is where
you will enter your Username and
Password. Our weblink will popup
in a new screen. To navigate the
new screen, use the left hand side
frame for option from Searches to
Reports.
Our http's secure server has a
Multi Tech Route finder Firewall
& the SSL Encryption Certificate
ensures that we meet all privacy
standards. A unique login and password
for each of your employees is created
to ensure confidential access.
Help!
If a new screen does not
popup, try the following.
First, add Americollect to your
"Trusted Site" list. To
do this, click on Tools on the toolbar
of Internet Explorer. Click on "Security"
tab at the top. Click on the "Trusted
Site" check mark. Click on
the "Sites" button in
the middle of the screen and add:
https://home.americollectpay.com/bld/bld.
Second, make sure all popup blockers
from Internet Explorer, Google Toolbars,
or Yahoo toolbars have been turned
off for our site.
Third, please call us at 1-800-838-0100
and ask for a customer service team
member and state that you are calling
in regards to Client Weblink problems.
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| Searching
for an account |
| 1.
The first screen that will appear
is the SEARCH screen. Enter one of
the following or any combination in
the SEARCH screen and press Search. |
| a) |
Name
- You can search by just
the Last name or Last name and
first name. One comma immediately
after the Last name and one
space after the comma is needed
to have a successful search.
Example: SCHMIDT, JOHN. We
list health care accounts under
the guarantor’s name not the
patient's name. Our search is
not case sensitive. You may
choose to search by just last
name if the name is not a common
name. |
| b) |
Account
Number - we can search
by your account number or our
account number. If you have
a printed listing of accounts,
you will find this method the
quickest. |
| c) |
Date
listed range. The format
of the date listed range is
mm/dd/yyyy, which can be separated
with either – or / . If you
would like to check all accounts
listed since a certain period
leave the last date field blank.
|
| d) |
Checkcollect
Clients have more fields to
query – below |
| |
Bank
ID: This is the ABA number
or routing number of the bank. |
| |
Bank
Account Number: This
is the check writer's account
number if available. In some
cases a bank number will not
be available because the numbers
are punched out. |
| |
Check
Number: This is the check
writer’s check number. In some
cases a check number will not
be available because the numbers
are punched out or it is a starter
check. |
|
| |
| 2. A New
Screen will Popup with the Following
Listed. |
| a) |
Name |
| b) |
Account Number |
| c) |
Last Activity Date - this
is the date you gave us when
the account was listed, not
the last time we worked on the
account. |
| d) |
Balance - current balance
since the last daily posting
at Americollect. |
| e) |
PD - whether the account is
paid (yes, no, rtn = returned). |
| d) |
CredCode - This is your client
account number at Americollect. |
|
| |
| 3.
Selecting an Account. To select
one of the accounts just click on
the blue debtor name of the individual
account. Important: the results to
do not generate another pop-up window
like the search results did; they
appear on the main Americollect weblink
page below the Search area. |
| 4. Definition
of Labels. We have only included
definitions of labels that may give
you trouble, please contact us if
you have additional questions. |
Account
Number: Your account number.
Agency
Account Number: Our account
number.
Status:
Brief description of progress.
Listed:
Date listed with Americollect.
Last Pay:
Date of last payment, if blank no
payment has been made.
Return:
Date the account was canceled from
our office, if blank the account was
not returned.
Activity
Date: The last date of payment
made before it was listed or the date
of service or charge.
Rate:
The rate we are charging on the account.
Mail Return:
NO means
the address shown is good, YES
means we received mail back from that
address.
Address:
This is usually the most current address
we have for the debtor, but not always.
If you think the person is at a different
address, please send us a message
via our WebLink.
Home Phone
Number:
IMPORTANT. Just because we
have a phone number in the Home location,
you cannot assume that this is the
debtor’s home phone number; it may
be a relative’s or a neighbor’s
Work Phone
Number: IMPORTANT.
Just because we have a phone number
in the Work location, you cannot assume
that this is the debtor’s work phone
number, it may not be. |
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| Report
a direct payment made to your office
|
- Bring the account up on the
WebLink. Need help Searching?
- Click on the Direct Pay button.
- Enter the amount of the payment,
no dollar sign is required, but
a decimal is required.
- Click to confirm or cancel.
- Close the Direct Pay pop-up
window.
- If you find you have made a
mistake, you can send us a message
via the WebLink or you can contact
us at 1-800-838-0100. We would
prefer a telephone call instead
of an email because we may not
check the emails before we post
the payment.
- Settlements.
If you have a settlement, you
can send us a message via the WebLink or you can contact
us at 1-800-838-0100. We would
prefer a telephone call instead
of an email because we may not
check the emails before we post
the payment.
- Healthcare
Insurance Adjustments.
If you have regular adjustments,
we can give you more permissions
to make adjustments to the accounts
or you can send us a message via the WebLink or you can contact
us at 1-800-838-0100. We would
prefer a telephone call instead
of an email because we may not
check the emails before we post
the payment.
- Messages-
Many times you will get information
from the payment that needs to
be forwarded to Americollect.
You can call us or use the messaging on WebLink. Some of the information
may be: new address or phone number,
new spouse name, or somebody else
is paying the debt for them: insurance
company, attorney, or relative.
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| ^Top |
| Send
us a message regarding a particular
account |
- Bring the account up on the
WebLink. Need help Searching?
- Click the Send Message button.
- Enter your message and click
send or cancel.
- Close the Message Sent pop-up
window.
- Need more room? If you need
more room to write your messages,
call us and we can customize the
size of message room available.
|
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| Check
recent payments on a particular account |
- Bring the account up on the
WebLink. Need help
Searching?
- Click the View Payments button.
- A payment pop-up window will
show the date the payment was
posted at Americollect, the type
of payment (cash, check, ACHtel
(e-Check), credit card or direct)
and the amount.
- Close the Payment pop-up window.
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| ^Top |
| View
Image of the front and back side of
a returned check |
- Bring the account up on the
WebLink. Need help Searching?
- Click the View Front or View
Back button. The image may take
a few seconds to develop. As with
any of our pop-up windows, you
can save the file, print it or
email it to somebody.
- Close the View Image pop-up
window.
|
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| List
new accounts via the WebLink |
- Select New Accounts from the
left side WebLink home page once
you are logged in. If you have
multiple creditor numbers, you
will need to click on Find Creditor
and then select the creditor number
that the account you are listing
belongs to. You will need to manually
enter that number in the Find
Creditor blank.
- Click New Accounts button.
- Enter every field in with CAPITAL
letters.
- Leave fields blank if you do
not have information, instead
of entering NA or anything else.
- Please review
all of the blanks first
before you start entering. This
will be helpful when you first
start using the WebLink.
- We normally enter the Husband’s
name as Responsible Party when
a husband and wife are both responsible
for a particular bill. If you
are entering a business, enter
the business name in the Responsible
Party Last Name field.
- Phone numbers: All phone numbers
must have an area code and be
separated by dashes. It is not
necessary to put 1 in front of
a long distance number.
- Dates: All dates should be entered
in a mm/dd/yyyy format.
- Social Security Numbers: All
social security numbers need to
have dashes in them. Please do
not enter the patient's SS# in
the responsible party's SS# field.
- Addresses: We enter addresses
in a format that has been approved
by the US Postal Service and by
the major credit bureaus. Please
use all capitals and do not abbreviate
any street or city name. Please
click on our Address Standardization
Chart.
- Zip Codes: You can enter a 5
or 9 digit zip code. 55555 or
55555-1234.
- Click Accept when the information
is complete.
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| Below
are the Different Reports Available
to View, Print, or Download into Excel.
These are available on the left hand
side of the Weblink. |
- Progress
Report - The progress report
is the most detailed report we
have for individual debtors. You
can run this report for different
date ranges, account balances,
and sort the files in different
orders and other variables. Because
of the report's details and variance,
it will take some time to generate.
We suggest that you contact us
and let us know what information
you are looking for before you
start generating the report. We
can help you fill in the correct
search criteria to get the information
you would like.
- Account
Summary - This report gives
you statistical data about the
number of accounts listed, average
balance, number of accounts collected,
amount listed, amount collected,
percentages and balance left to
collect. This is the most popular
report because of its inclusiveness.
- Historical
Month End Reports - You
will never need to keep a paper
file of ourmonth end reports because
they will always be online. The
reports include: collection statements
and cancellation reports. However,
they only go back as far as May
2000 because that is when we started
imaging the reports.
- New
Acknowledgement of Accounts.
You can choose to print or display
new or previous acknowledgements
of accounts going back to May
2000.
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| ^Top |
| Understanding
the Privacy issues |
| Weblink
privacy agreement: I agree that I
am an authorized user of Americollect's
WebLink. I understand that the information
listed on this web site is confidential
and is intended to be used for the
purposes of my employment with the
company I represent and only for that
purpose. I understand that I will
hold harmless Americollect Inc if
I am held liable for violating any
privacy rules or statutes regarding
the release of protected information.
If you have a question regarding our
Privacy Agreement, please email info@americollect.com
or call 1-800-838-0100 |
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| ^Top |
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