In today’s fast-paced digital landscape, patients expect a seamless and personalized experience across all communication touchpoints. Americollect’s omni-channel technology is the key to exceeding these expectations and creating an amazing patient experience! By integrating Americollect’s different communication channels including phone, text, chat, email, IVR, and our online portal into a single cohesive system, we create a seamless experience for your patients.

Imagine a world where your patients can have their questions answered through chat while entering their payment through our online portal via a link in that same chat, and receive a text message confirmation of payment all while our system automatically updates its workflow in real-time removing a scheduled reminder call that the patient would have received later that day.

This is the power of omni-channel communication: delivering the right message, at the right time, through the right channel, to create a truly connected patient journey.

Ready to transform your patient experience? Contact Americollect today to revolutionize your self-pay process.